Claudette McGowan Biosketch - CIO, Enterprise Technology Employee Experience, BMO
Claudette is an award-winning Technology Leader with 17+ years of success leading digital transformation, optimizing infrastructure, designing new support approaches to improve service experience. She has led more than 600 IT professionals in the planning, engineering and support of workplace technologies across all BMO branches and office towers.
For several years she has been a leading voice on the innovation and technology file. In 2016, Michelle was appointed by Mayor John Tory to serve as the City’s first Advocate for the Innovation Economy. She will lead the City’s efforts to encourage growth in the sector, promote and protect innovation and technology jobs, encourage greater gender diversity and position Toronto as a leader in the innovation economy in all respects.
Claudette began her IT career in healthcare at Wellesley Hospital. She later joined the Computing and Telecommunications Division at the Metropolitan Toronto Police Services. Before joining BMO, Claudette spent 4 years at Deloitte where she was a key member of the Technology Management Team.
In 2008, Claudette founded Excelovate, a human services company designed to help people and enrich lives through the creation of new products and services. Her work has played a pivotal role in launching the first innovation centre in Aurora, Rap Riderz Innovation Centre.
Married and a mother of two, Claudette's commitment to the community is evident in her passion for literacy and everything technological. Claudette has authored five books and in partnership with First Book Canada and other leading corporations, Claudette launched the Black Arts and Innovation Expo (BAIE) as a novel way to celebrate Black History Month. The BAIE promotes diversity and inspires excellence in Science, Technology, Engineering, Arts and Mathematics by showcasing the outstanding achievements of current innovators in the arts, entrepreneurship and technology.
Claudette is a recipient of a 2014 Green4Good Visionary award and in 2015 she was hailed as a BBPA Exchange - Woman of Honor and among the Top 100 Black Women to watch in Canada.