Claudette McGowan - CIO, Enterprise Technology Employee Experience, BMO
Claudette is an award-winning, globally-focused information technology leader with more than 17 years of success leading digital transformation, optimizing infrastructure and designing new approaches that improve service experiences. As a vice president in Technology and Operations at BMO Financial Group, Claudette has led more than 1000 IT professionals in the planning, engineering and support of workplace technologies.
In addition to being the technology leader for the new BMO Urban Campus opening in 2020, Claudette’s primary focus is to co-create solutions with BMO employees that will radically enable them to deliver for customers and the community. Her achievements at BMO have been numerous; she is credited with developing a multi-year workplace technology strategy that resulted in modernizing the tools and support for all 45,000 employees. In 2017, Claudette designed and launched the first Women in Technology affinity group at BMO.
Claudette began her IT career in healthcare at Wellesley Hospital. She later joined the Computing and Telecommunications Division at the Metropolitan Toronto Police Services. Before joining BMO, Claudette spent 4 years at Deloitte where she was a key member of the Technology Management Team.
Claudette holds a Master of Business Administration from Athabasca University and a Bachelor of Arts from Lakehead University. In addition, she is a Certified Change Management Practitioner (Prosci Canada), Business Coach from CTA-International Coach Federation, has a Masters Certificate in IT Management from the University of Ontario Institute of Technology, and a Masters Certificate in Project Management from York University/Schulich School of Business.
Married and a mother of two, Claudette's commitment to the community is evident in her passion for literacy and everything technological. Claudette has authored five books and in partnership with First Book Canada and other leading corporations, Claudette launched the Black Arts and Innovation Expo (BAIE) as a novel way to celebrate Black History Month. The BAIE promotes diversity and inspires excellence in Science, Technology, Engineering, Arts and Mathematics by showcasing the outstanding achievements of current innovators in the arts, entrepreneurship and technology. Her work has played a pivotal role in launching the first innovation centre in Aurora, Ontario.
Claudette is a recipient of a 2014 Green4Good Visionary award and in 2015 she was hailed as a BBPA Exchange - Woman of Honor and among the Top 100 Black Women to watch in Canada.