Did You Just Chat With a Bot?

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Did You Just Chat With a Bot?

What is changing the future of work as you know it? RPA.

You may have heard of RPA, and if not, here is some information worth knowing. RPA stands for Robotic Process Automation, more commonly referred to as Bots. A great definition I found for RPA is: 

“The use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required humans to perform. These tasks can include queries, calculations and maintenance of records and transactions.” 

Tech Target

You may also have interacted with a bot recently either through a customer service call or an online chat, or your bank account was opened or closed by a bot. 

Some areas where organizations are finding benefits and cost savings from manual and repetitive tasks include;

  • Customer service and call centre activities
  • General accounting and auditing
  • Reporting and analytics
  • HR onboarding and off-boarding 

…to name a few.

What is more interesting about RPA is the ease and speed at which it can easily be implemented into any infrastructure or system thereby overcoming some of the technological barriers to entry previously experienced by many large and established organizations, and thus increasing RPA adoption. 

What does this mean for you and your organization? 

While it means that bots are now replacing many types of tasks and jobs, it also allows for employees to focus on more rewarding, and less repetitive and boring tasks.

One organization already making headway in the use of bots is BMO. Join us at this year’s Change Leadership Conference on May 8th to meet and hear from Michelle Joliat, MD & Head of Wealth Digitization, Robotics, and Process Transformation at BMO. She will be sharing how she is leading and driving these changes at BMO.

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