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Jay Kiew is a management consultant in the human capital space, leading organizations through change in the age of AI. He holds an MBA from the Ivey Business School and a bachelor’s degree in political science from the University of British Columbia.

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June 16, 2018

The Digital Surgery: Humber River Hospital Reinvents itself with AI & Robotics

  The need to enter the operating room If you were to paint a picture of Humber River Hospital (HRH) back in 2014, it wasn’t pretty. Patients constantly rotated in and out of the 549 beds spread across 3 hospital sites, as 600+ physicians struggled to manually write down patient data. As patients met with various physicians, they would have […]
May 16, 2018

The Only Thing I Think We Should Change Is Everything

For as long as I have been in the professional sphere, there was always one phrase that frustrated me above all others: If it ain’t broke, don’t fix it   My challenge with this statement, and with those that espouse it, is the ease with which it disguises a fundamentally insidious ideal under the cover of folksy wisdom. The surface […]
April 30, 2018

“What’s So Special Now?” – Change, Leadership, AI and Robotics!

We recently had to respond to the question below in relation to our forthcoming conference on “Leading Change in the Face of AI and Robotics”, and we would like to share our response with you as well. Question asked “All times have constant disruptive change, uncertainty, complexity and upcoming technologies. What is so special now?” This was our response … […]
April 11, 2018

Is Change Agility an Oxymoron?

There is a growing trend to figure out how to make agile work effectively within the framework of change management. In other words, change agility. Change agility at a personal level refers to an individual’s ability to anticipate and adapt to change. How does change agility work within an organization context? Change agility – Isn’t it an oxymoron?  Typically, organizations […]
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